Shipping & Delivery
Pre-launch review: online purchasing is unavailable. Proposed commercial terms require owner approval; they are not an active warranty or fulfillment promise.
Online purchasing is not currently open. The planned launch service area is the United States only. The proposed processing time for in-stock items is 1–3 business days before handoff to the carrier. Carrier services, charges and operational readiness remain under review.
Before an order is accepted
The offered destination, shipping charge and expected dispatch deadline must be provided before payment. Processing time means the time before handoff to a carrier; transit time begins afterward. A transit estimate is not a guaranteed arrival date. Any guaranteed service must be expressly identified. Custom, resized and made-to-order items have separate processing times that must be confirmed for the particular order before payment; the in-stock estimate does not apply to them. No standard processing time is promised for those items. We will not take payment for a deadline we have no reasonable basis to meet.
Delays and cancellation
We will ship by the stated deadline. If no dispatch deadline was stated, the applicable federal rule generally requires a reasonable basis to ship within 30 days after a properly completed order. Before a deadline is missed, we will explain the delay, provide a supported revised date or explain why one is unknown, and offer a free way to agree to wait or cancel for a full refund of the unshipped merchandise and associated charges. Our proposed process requires affirmative agreement to a delay; silence will not be treated as permission. Without agreement by the deadline we will cancel and refund. Further delays require a new choice. An indefinite delay agreement can be canceled before shipment.
For a cancellation requiring a refund under the federal shipping rule, we will issue it within the applicable legal period, generally 7 working days for ordinary third-party card payments and other covered payment methods. We do not offer in-house credit. A refund will not be replaced with store credit without your agreement where a money refund is required.
Addresses and tracking
Check the address before approving an order. Contact us promptly if it is wrong; a change after dispatch may not be possible and may require security verification. We will provide tracking for any tracked service offered. A generated label does not mean the carrier has received the parcel. Royal Onyx may require a signature on higher-value orders at its discretion. Any applicable signature requirement will be disclosed before payment; no fixed dollar threshold is published.
Missing or damaged deliveries
Contact us if tracking stalls, a parcel is damaged, or a delivery scan does not match what happened. We may ask you to check the address, household recipients, building reception and carrier information while we investigate. Keep packaging and any relevant photos. We may request a truthful written statement or other reasonable evidence, but a police report is not an automatic condition for every claim. Carrier scans are evidence, not an automatic waiver of your rights. We will assess replacement or refund obligations under the facts and applicable law; we do not disclaim all responsibility once a parcel is handed to a carrier.
Service area and taxes
The planned launch service area is the United States only; international shipping is not offered. Before expanding destinations, we will disclose applicable shipping terms, import charges and customs responsibilities. Any taxes collected for an enabled destination must be shown before payment. We will not impose undisclosed delivery or tax charges after an order.